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Customer Service

Testimonials

In the words of our friends and customers…

"Your continued interest and support is helping the Beebe Medical Center..."

- Alex A. Sydnor, Beebe Medical Foundation (View the letter)

"We settled on a condo at The Peninsula today, and Joyce Schneider and Jamie Wachter did an outstanding walk-through with us."

It was very well done. They were extremely professional, quite friendly, lots of fun, and most informative. We had a good time, and feel that we're now well prepared as Peninsula property owners.

Thank you for the good work of Joyce and Jamie. We appreciate it.

- John & Thea Miles

"Thank you again for your generous sponsorship of the 1st Annual Canalfront Park Golf Tournament. "

- Jim Rifenbergh , Friends of Lewes Canalfront Park (View the letter)

"Thank you for the service you provided... it was over and above your job for customer service. Thank you for a job well done."

- Pete George, The Tides (View the letter)

"On behalf of DFRC, I want to thank Schell Bros. for their generous support this year..."

- Pat Bockius (View the letter)

"The Rehoboth Beach Patrol would like to thank you and your business for your sponsorship/donation this summer."

- Lt. Richard Szvitich, Rehoboth Beach Patrol (View the letter)

"..we appreciated the superb craftsmanship and professionalism of the entire Schell Brothers crew. They never disappointed us; on the contrary, they made the whole process enjoyable..."

"...we could trust the Schell Brothers crew unconditionally throughout the entire process..."

- Mike & Christina Connors (View the letter)

"Schell Brothers should be proud of the excellent work as project manager that you have done on this house."

- Ron and Vera Sitze (View the letter)

"It's obvious that you put quality (and people) in the forefront of all that you do..."

- Suzie & Jeff (View the letter)

"On behalf of Sussex County Habitat for Humanity, thank you for supporting the Schell Brothers’ First Annual Golf Outing."

The event was a great success, and we look forward to seeing how it grows in years to come. On this one day, you helped raise about $15,000 to support our mission. This is approximately one quarter of our direct construction costs for building a new home.

Habitat works in partnership with Sussex County families in need of adequate housing. We build homes with volunteer labor and sell the homes at no profit and with a no-interest mortgage. Thanks for helping us help more families.

With appreciation,
Kevin Gilmore
Executive Director

- Kevin Gilmore, Executive Director

"Thank you so much for making our dream home a reality."

It would have been impossible to build this magnificent home without your generosity. You are truly the most unselfish and generous individual I have ever met and I can’t say enough about the level of respect that I have for you.

As for the team that was assembled to construct my new home, their performance was remarkable. Their attention to detail and pursuit to build a truly superior product is a testament to Schell Brothers’ commitment to being the best home builder available. Doug, Keith, Travis, Gillie, Erica and Joyce are all true professionals in their respective roles. I must single out the efforts of both Doug and Keith though. I was so impressed with how effective Keith was in managing this job from start to finish considering his short tenure at Schell Brothers. He was such a pleasure to deal with during the entire process. I believe he has raised the bar for your entire project management staff. Doug also performed exceptionally well with this unyielding drive for perfection. His unwillingness to accept inferior craftsmanship from his subcontractors can be seen throughout our entire home.

In closing, I can now speak from experience when I tout the quality of construction and superior customer service that Schell Brothers offers its clients. You and your employees have made this home building experience a true joy.

Sincerely,
Tim and Kati Green

- Tim and Katie Green

"I just wanted to send a short note to tell you how good a job your guy did..."

...when he arrived for a service call. I am not sure what his name was but he was very neat, and his work was excellent. Thanks for your professionalism and attention to detail.

- GDB

View the letter from Olga, Henry, Amanda, and Alexandra

View the letter from the Barry Family

"Thank you for listening to our concerns and addressing them efficiently and quickly."

It is no mystery why your company has such a wonderful reputation you know how to do the 'right thing' when so many have forgotten how to.

- Eleonora M.

"I would like to take this opportunity to thank you for your support and involvement with the Delaware Warriors age 11 and under baseball team. Your sponsorship is invaluable to the children who participate in this and other sports programs."

- Joseph W. Booth, State Representative, 37th District

view attached letter from Butch Booth

"...I'm writing to let you know that this experience with your customer service department was impressive."

Both P. J. and Tony were very responsive, helpful and friendly. They are both excellent representatives for your company and I wanted to make a point of this by sending this correspondence. Please pass on these commendations to them too. Thanks.

- Judith Stranch, The Tides
"...After visiting The Tides both of us were impressed with the attention to detail,..."

...quality of materials, interior and exterior layout and amenities coupled with the price/value ratio. After evaluating other condo communities in the area, I realized The Tides was far superior and decided to purchase a townhouse end unit.

As I am approaching the end of my one-year warranty period, I have had the opportunity to experience Schell Brothers' customer service first hand. It is with the utmost respect that I convey to you how impressed I am with your customer service team.... ...Thanks to your obvious dedication to quality and service and personnel you have chosen, I am confident that the residents at The Tides will find comfort for years to come in knowing that Schell Brothers built our community....

- Valerie J., The Tides

"I would like to express my appreciation for the quality that your company has shown..."

...during the purchase of my unit at The Tides. All of the staff involved were always most attentive to every detail. Once again, purchasing our unit has been a delightful experience. This is due to all of your exemplary staff. Thank you.

- Jack C., The Tides

"Just a quick note of thanks for the extraordinary effort you made in helping us..."

...get into our new beach home! We love our new condo, and the attention to detail paid by Schell Brothers builders is just incredible.

Feel free to direct other prospective buyers to Mary and I for personal testimonials.

- Don and Mary C., The Villas at Bay Crossing

"I want to thank you for the great customer service received by Schell Brothers."

Often when purchasing new construction, there are many unresolved issues and sloppy workmanship. This was not the case with Schell Brothers. I want you to know your clean and respectable workmanship has not gone unnoticed.

Additionally, I appreciate the self-addressed, stamped envelopes provided for any follow up service requests.

- Kristin B., Villas at Bay Crossing

"...Kudos go to: ...Dan W. has been there through rain and sunshine to answer any of our questions..."

...with an informative and positive outlook. His enthusiasm for his work and the project is infectious and gave us confidence all along the way.

Dan M. has been very helpful with our Punch List and his presentation of the Welcome Package was a demonstration of the highest level of customer service. We have moved around a bit and this has been by far the most extensive package.

- Ken & Sara K., Miller's Landing

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